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Why most product recommendation chatbots fail with complex catalogs – and what to look for instead
INTRODUCTION At Lightsounds (the professional audio and lighting business Rick and I built over nearly two decades, growing to 67…
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How do you stop an AI chatbot from making things up?
INTRODUCTION At Lightsounds (the professional audio and lighting business my husband Rick and I built over nearly two decades, growing…
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Why do you need someone to help set up a Website AI chatbot – can’t you just do it yourself?
INTRODUCTION I'm going to start this one differently than you might expect from someone who builds chatbots for a living.…
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How many sales are you losing because no one answered after hours?
INTRODUCTION When Rick and I were running Lightsounds - our professional audio and lighting business - we used to joke…
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What Small Businesses Should Expect From a Custom Chatbot Setup
Many small and medium businesses want a chatbot that feels tailored to their brand, but once they start pricing training,…
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Best chatbot for ecommerce product recommendation
Most AI chatbots can field a question. Very few can actually guide a shopper to the right product, respect your…
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Best chatbot for order tracking and cart support
Most AI chatbots are knowledge bots. They are good at answering questions from a trained knowledge base: return policy, shipping…
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How we cut live-agent tickets by up to 82% for ecommerce brands still using Gorgias
Gorgias is an excellent helpdesk. This is not an article arguing against it. Both of the brands we cover here…
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9 reasons customers hate your AI chatbot
AI chatbots are being deployed faster than they are being done well. Businesses install them to reduce support costs. Customers…
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