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  • SYDNEY-BASED · DONE FOR YOU

An AI chatbot that sells for your business. Built, trained and managed for you.

No software to learn. No prompts to write. Our Sydney team sets up your chatbot, trains it on your business and keeps improving it every month, so your website answers every visitor, day and night.
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  • Live on your website in days, not months
  • Trained only on your business information
  • Sydney-based team

Trusted by Australian businesses

  • The problem

Every visitor who leaves without a word is lost forever.

Right now, someone is on your website with a question. About a product, a price, a service, whether you can help them at all. If nobody answers, they don’t email you. They don’t call. They just leave, and you never even know they were there.
Maybe you’ve tried the DIY chatbot tools. The ones that promise “live in 5 minutes” and then give wrong answers, frustrate your visitors and eat your weekends in setup and tweaking.
The problem was never the idea. It was that nobody was managing it.
And here’s the thing. Visitors who’d never click “live chat” will talk to a good chatbot. In our data, 5.7 times more of them.
  • The experience

This is what your visitors could be experiencing right now.

Real conversations from chatbots we manage. Not scripted demos, actual visitor questions.
Not a menu of buttons. A real answer.
  • How it works

We do the work. You get the results.

01

We learn your business.

We take your products or services, policies, FAQs and tone of voice and build your chatbot’s knowledge base from them. It answers only from your information, never from guesswork.
Products & services
Policies
Pricing
FAQs
Your tone of voice
= your knowledge base
  • Tested against real customer questions
  • Approved by you
  • Approved by you

02

We launch and test.

Your chatbot goes live after we’ve tested it against real customer questions. You approve it before a single visitor sees it.

03

We manage and improve it.

Every month we review conversations, close knowledge gaps and tune answers. Your chatbot gets better while you run your business.

Monthly review

  • This month

Resolution rate

  • 87%

Knowledge gaps closed

  • 12

Conversations after hours

  • 43%

Answers refined this month

  • 3
  • Accuracy

It only says what you'd say.

The biggest fear with AI is that it makes things up. Ours can’t. Your chatbot answers only from the information you provide, your products, your services, your policies, your prices. If it doesn’t know, it says so and hands the conversation to you. No invented answers, no rogue promises, no embarrassing screenshots.
When it doesn't know, a human takes over. Instantly.
P Pivot Point AI Live
  • Two years of real data

What managed actually means in numbers

Up to 91%

of website enquiries resolved by the chatbot with no human needed. Our clients range from 72% to 91%.

5.7×

more visitors engage with our chatbots than with traditional live chat and help agents.

82%

reduction in live-agent tickets for one Australian ecommerce brand.
Real results from chatbots we manage for Australian businesses across ecommerce, education, legal and professional services.
  • In their words

Hear it from businesses like yours

"Pulled quote or single number"

Ecommerce client name, Business

"Pulled quote or single number"

Client name, Business

"Pulled quote or single number"

Client name, Business

"Pulled quote or single number"

Client name, Business

"Pulled quote or single number"

Client name, Business

"Pulled quote or single number"

Ecommerce client name, Business

"Pulled quote or single number"

Client name, Business

"Pulled quote or single number"

Client name, Business

Placeholder frames · drop in client video thumbnails and pulled quotes

  • See it on your site

Don't imagine it. Test it on your own website.

We’ll build a working demo trained on your actual content, free, so you can ask it the questions your customers ask you.
Book a free demo
Or try ours right now, bottom right of this page.
Not just for online stores.
P Pivot Point AI Live
  • Pricing

Pricing that's actually on the website.

No “book a call to find out”. Managed plans start from $95 AUD per month + GST plus a one-off setup investment, with everything included, setup, training, hosting and ongoing management. Your exact price depends on your website’s traffic, and we’ll give you a firm figure before you commit to anything. No lock-in contracts.

From $95 /month + GST
See full pricing
  • Our guarantee

At least half your enquiries, resolved. Guaranteed.

Every chatbot we manage resolves a minimum of 50% of website enquiries, and most of ours resolve between 72% and 91%.

And if you’re ever unhappy with an answer your chatbot gives, we keep refining its training until you are. Not for 30 days. Not for the first year. Forever, because that’s what managed means.

  • FAQ

Questions, answered.

Pivot Point AI is a Sydney-based managed AI chatbot service. We build, train and manage custom AI chatbots that answer website visitors instantly, recommend products, capture leads and hand over to a human when needed. Unlike self-serve chatbot software, our team does the setup, training, testing and ongoing monthly management for you, and every chatbot answers only from your business's own information, your products, services, policies and prices, so it never makes things up. Managed plans start from $95 AUD per month + GST.

The main difference is who does the work and who keeps doing it after launch. Self-serve platforms give you a tool and leave you to configure it, train it, test it and maintain it yourself. Most businesses underestimate how much ongoing work that is, updating it when products change, catching wrong answers before customers do, refining it as new questions come in. We do all of that. You get a chatbot that works without it becoming another thing on your plate.

Days, not months. Once we have your content, your product range or services, policies and FAQs, we build and test your chatbot, you approve it and it goes live. You don't configure anything.

It says so, and it never guesses. It hands the conversation to your team or captures the visitor's details for follow-up, with full context so your customer never has to repeat themselves. We also review these moments every month and close the knowledge gaps so it keeps getting smarter.

None. We handle the build, the training, the installation on your website and everything after launch. If your website has a page, we can put a chatbot on it.

Managed plans start from $95 per month + GST plus a one-off setup investment, with everything included. Your exact price depends on your website's traffic and requirements, and we'll give you a firm figure before you commit to anything. No lock-in contracts.

Yes, Shopify, WooCommerce, BigCommerce, Magento, Neto and Maropost, plus standard business websites on WordPress and other platforms. We're not tied to any single platform, and for ecommerce stores we can integrate live order data and shipping updates depending on your setup.

Our Sydney-based team, led by founder Tala Chisholm, who spent nearly two decades building and running Australian retail and ecommerce businesses before founding Pivot Point AI. Your chatbot is built by people who've run stores and served customers, not just written software.

Want to see what we'd build for your business?

Book a free demo and test a chatbot trained on your own website content, built by the team above, not a template.

    Tala Chisholm, Founder