No “book a call to find out”. Managed plans start from $95 AUD per month + GST plus a one-off setup investment, with everything included, setup, training, hosting and ongoing management. Your exact price depends on your website’s traffic, and we’ll give you a firm figure before you commit to anything. No lock-in contracts.
And if you’re ever unhappy with an answer your chatbot gives, we keep refining its training until you are. Not for 30 days. Not for the first year. Forever, because that’s what managed means.
Pivot Point AI is a Sydney-based managed AI chatbot service. We build, train and manage custom AI chatbots that answer website visitors instantly, recommend products, capture leads and hand over to a human when needed. Unlike self-serve chatbot software, our team does the setup, training, testing and ongoing monthly management for you, and every chatbot answers only from your business's own information, your products, services, policies and prices, so it never makes things up. Managed plans start from $95 AUD per month + GST.
The main difference is who does the work and who keeps doing it after launch. Self-serve platforms give you a tool and leave you to configure it, train it, test it and maintain it yourself. Most businesses underestimate how much ongoing work that is, updating it when products change, catching wrong answers before customers do, refining it as new questions come in. We do all of that. You get a chatbot that works without it becoming another thing on your plate.
Days, not months. Once we have your content, your product range or services, policies and FAQs, we build and test your chatbot, you approve it and it goes live. You don't configure anything.
It says so, and it never guesses. It hands the conversation to your team or captures the visitor's details for follow-up, with full context so your customer never has to repeat themselves. We also review these moments every month and close the knowledge gaps so it keeps getting smarter.
None. We handle the build, the training, the installation on your website and everything after launch. If your website has a page, we can put a chatbot on it.
Managed plans start from $95 per month + GST plus a one-off setup investment, with everything included. Your exact price depends on your website's traffic and requirements, and we'll give you a firm figure before you commit to anything. No lock-in contracts.
Yes, Shopify, WooCommerce, BigCommerce, Magento, Neto and Maropost, plus standard business websites on WordPress and other platforms. We're not tied to any single platform, and for ecommerce stores we can integrate live order data and shipping updates depending on your setup.
Our Sydney-based team, led by founder Tala Chisholm, who spent nearly two decades building and running Australian retail and ecommerce businesses before founding Pivot Point AI. Your chatbot is built by people who've run stores and served customers, not just written software.
Book a free demo and test a chatbot trained on your own website content, built by the team above, not a template.
