A managed AI chatbot for your online store, built, trained and run by our Sydney team. It answers product questions, saves sales at checkout and captures the shoppers you're currently losing in silence.
The problem
A shopper lands on your store at 9.40pm with a question about sizing, shipping or compatibility. There's nobody to ask. So they don't ask, they open the next tab, and you never even know they were there.
The old answer was more staff or longer hours. The DIY answer was chatbot software that gave wrong answers and ate your weekends. Neither was the real fix: someone answering every shopper, instantly, with your actual product knowledge, managed by people whose job it is to keep it accurate.
What it does for your store
Answers product and compatibility questions from your actual catalogue, guides shoppers to the right item, handles shipping, stock and returns questions on the spot, nudges hesitant buyers past the objection that was about to cost you the sale and captures contact details when a conversation needs a human. Where your platform supports it, it can also look up live order status.
Pivot Point AI
Ended
Case study
Thousands of shopper enquiries, from product fitment to freight, handled by a chatbot we built, trained and manage. Within the first three months:
more shoppers engaging with the chatbot than with the old live chat.
more leads captured from website visitors.
reduction in repetitive helpdesk enquiries.
"The end result has significantly enhanced our customer service efficiency."
Tala has been exceptional in the development of a new AI chatbot for our online store.
Her deep understanding of AI technology and proactive approach ensured that our chatbot could handle the complex and highly technical product information on our website. Tala seamlessly integrated the bot with our systems like Shopify and Gorgias, ensuring a smooth operation for both our customers and internal team, and she has continued to offer support and assistance with refining the bot.
She was quick to resolve any challenges, from customer inquiries to implementing freight and promotional details. Her commitment to delivering a high-quality product was evident throughout the project, and the end result has significantly enhanced our customer service efficiency.
I highly recommend Tala for her professionalism, technical expertise, and ability to deliver practical solutions that make a real impact.
Tim Weekes
Online Retail Content, Marketing and Logistics Professional
Works with your store
Shopify, WooCommerce, BigCommerce, Magento, Neto, Maropost and OpenCart, plus helpdesk handover to tools like Gorgias and Podium, so conversations that need a human land with full context.
Our guarantee
Every chatbot we manage resolves a minimum of 50% of website enquiries, and most of ours resolve between 72% and 91%.
And if you're ever unhappy with an answer your chatbot gives, we keep refining its training until you are. Not for 30 days. Not for the first year. Forever, because that's what managed means.
We'll build a free demo chatbot trained on your actual product range and policies, so you can ask it the questions your customers ask you, before you spend a cent.
