What's the difference between a conversation and an AI reply?
+
A conversation is one customer enquiry from start to finish. A reply is each individual message the bot sends inside that conversation. We plan on about five AI replies to fully resolve an ecommerce enquiry, so a plan capped at 1,000 replies a month covers around 200 resolved conversations. That's the maths behind the conversation view of the slider.
How does the AI reply cap work?
+
A reply is counted each time the bot sends a response to a customer. If you size your plan by website traffic, we use the industry benchmark that around 1% of monthly visitors trigger an AI conversation on a well-configured ecommerce chatbot. The cap is a planning guide, not a hard cutoff. If you go over, we keep running and bill the extra at the overage rate above.
Do I need to train or manage the AI myself?
+
No, that's the whole point of working with us. We handle everything from initial setup to ongoing improvements. If the bot gives a wrong answer, your product range changes, or you want it to respond differently, we take care of it. You'll never need to log in to a dashboard and tinker with prompts.
Which ecommerce platforms do you support?
+
We work with Shopify, WooCommerce, BigCommerce, Wix, Neto (Maropost) and OpenCart. If you're on something else, get in touch, we can likely add support for your platform.
What integrations are included?
+
Standard integrations with your ecommerce platform, a logistics provider like Starshipit, and your email or CRM platform (Klaviyo, Mailchimp) are included from the mid levels up. ERP integrations (SAP, Unleashed) and helpdesk tools (Gorgias, LiveChat) are also available.
Can the bot handle post-purchase queries like order tracking and returns?
+
Yes. The bot can check order status, provide shipping tracking, help customers cancel a recent order, request an address change, and escalate anything more complex to your support team, with the full conversation history attached so the customer never has to repeat themselves.
What if my product content is thin or incomplete?
+
Thin product data limits what the chatbot can do, especially for upselling, cross-selling and confident product recommendations. But it doesn't have to stay that way. We offer a content service that works with you to enrich product descriptions, build out buying guides and FAQ content, and deepen the knowledge base your chatbot draws from. Better content means a smarter bot, stronger SEO, better visibility in AI search results (GEO), and a better shopping experience all at once.
Is there a lock-in period?
+
No. We work on monthly agreements. We'd rather earn your business every month than lock you into a contract.
