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The Pivot Point blog

Plain-English AI, for people who run businesses.

Practical notes on chatbots, automation and content AI, written by the team that manages them for Australian businesses every day.

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Why most product recommendation chatbots fail with complex catalogs – and what to look for instead

At Lightsounds (the professional audio and lighting business Rick and I built over nearly two decades,
  • Tala Chisholm
  • 6:36 pm

How do you stop an AI chatbot from making things up?

At Lightsounds (the professional audio and lighting business my husband Rick and I built over nearly two decades,
  • Tala Chisholm
  • 5:26 pm

Why do you need someone to help set up a Website AI chatbot – can’t you just do it yourself?

I’m going to start this one differently than you might expect from someone who builds chatbots for a living.
  • Tala Chisholm
  • 6:00 pm

How many sales are you losing because no one answered after hours?

When Rick and I were running Lightsounds – our professional audio and lighting business – we used to joke
  • Tala Chisholm
  • 4:55 pm

What Small Businesses Should Expect From a Custom Chatbot Setup

Many small and medium businesses want a chatbot that feels tailored to their brand, but once they start pricing training
  • Tala Chisholm
  • 7:50 pm

Best chatbot for ecommerce product recommendation

Most AI chatbots can field a question. Very few can actually guide a shopper to the right product, respect
  • Tala Chisholm
  • 6:24 pm

Best chatbot for order tracking and cart support

Most AI chatbots are knowledge bots. They are good at answering questions from a trained knowledge
  • Tala Chisholm
  • 5:46 pm
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