How it works
Here's exactly what happens between "book a demo" and your chatbot resolving most of your enquiries, and what we keep doing every month after that.
Book a free demoFrom demo to live
Before you commit to anything, we build a working chatbot trained on your actual website content. You test it, ask it your hardest questions and see the quality for yourself.
Once you're in, we go deeper, your full product range or services, policies, FAQs, manuals, price lists and tone of voice. Everything it knows comes from you.
We build the knowledge base, fine-tune how it speaks and test it against real customer questions until it answers like your best staff member.
Nothing goes live until you've tested it and signed off. You'll see every kind of answer it gives before a single visitor does.
Every month we review real conversations, close knowledge gaps and refine answers. This isn't an add-on. It's the service.
Monthly review
Capabilities
Your chatbot answers questions in plain English with no button-clicking maze, recommends the right products from your catalogue, qualifies leads and guides visitors to the right solution, captures contact details when a conversation needs follow-up and looks up live order and shipping information where your platform supports it.
When people want people
When a conversation needs a human, your chatbot hands it over with full context, to your live chat, your helpdesk or your inbox, so your customer never repeats themselves. It works alongside the tools you already use, or simply passes enquiries to your email.
Works alongside
Your inbox
Email AI
The knowledge base powering your chatbot can also draft responses to customer emails, connected to Gmail, Microsoft 365 or any standard mailbox. Your team reviews and sends, or lets it handle the routine ones.
Draft reply
Review & send
Re: Do you ship to NZ?
from sam@example.com
Hi Sam, yes we do. Orders to New Zealand arrive in 5 to 9 business days and shipping is calculated at checkout. Everything in your cart is in stock and ready to send today. Happy to help if you'd like a hand placing the order.
Works with your stack
Shopify, WooCommerce, BigCommerce, Magento, Neto (Maropost), OpenCart and standard WordPress sites, plus connections to your CRM, marketing and fulfilment tools. If your setup is unusual, that's what the demo conversation is for.
Zapier
Your CRM
Our guarantee
Every chatbot we manage resolves a minimum of 50% of website enquiries, and most of ours resolve between 72% and 91%.
And if you're ever unhappy with an answer your chatbot gives, we keep refining its training until you are. Not for 30 days. Not for the first year. Forever, because that's what managed means.
